Simple Callcenter Solution
I need a good solution for the simple “call center” issue below:
We have a list to import to some kind of database. Can be MS Access, mySQL or any other database, and I want 4-8 persons to work on that database on the same time.
– Want the database somewhere on the web with password protection, example Amazon S3.
– Want a form connected to the database where you can work, edit and add info, click on buttons for “not interested”, “call later”, “newsletter” etc, preferably on the web.
– Only one person should be able to open each post at the same time so they doesn’t call the same costumer.
The ones calling will use CounterPaths X-lite VoIP solution, so they will dial the number manually.
Please PM me with a good solution for this.
PS: I have a very tight budget for this project so don’t overbid!