Consumer Reports has announced that Apple has come out on top again — and bested its previous score — in providing consumer tech support to its users.
The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience and time for follow-up.
The annual survey found that 88 percent of of customer problems were solved at an in-store Genius Bar, compared to only 70 percent at Best Buy’s in-store Geek Squad bars. Consumer Reports also notes that Apple was able to resolve 82 percent of computer problems across all its support lines (in-store, phone, etc.).
Overall, Apple scored 86 our of 100 in the survey — the highest of any computer manufacturer. The next best was Lenovo, which scored a 63 out of 100.
Apple comes out on top in Consumer Reports tech support ratings originally appeared on TUAW – The Unofficial Apple Weblog on Tue, 30 Apr 2013 09:00:00 EST. Please see our terms for use of feeds.
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