A. Sales Volume:
Routine:
AA Branches:
Patients: 2969
Tests: 5497
Covid: 116
Grand total: 3085
Head Office:
Routine:
Cash: 3,342
Credit: 577
Covid: 233
Grand total: 4,152
Total number of tests: 8,920
B. Challenges:
Test delay and sudden discontinuation
Partial release
Information gap with customer support
Return sample
Toilet flush stolen twice in AA5
Barcode malfunction frequent in AA2
Contamination concern (Hepatitis B)
Incomplete and missing test information
Locker keys issue
Partial unreleased results
Result delay
Communication issues
Pity cash issue
Printer issue
C. Completed Challenges:
AA5 toilet fixed
Connection fixed
AA6 transportation problem resolved
Pity cash issue resolved
Partial unreleased results addressed (occasionally recurs)
D. Challenges in Progress:
Contamination concern (Hepatitis B): Request for vaccination in progress
Incomplete and missing test information: Deletion of incomplete tests and pricing resolution underway
Locker keys issue being addressed
Printer issue being resolved
Communication issues under investigation
E. Updates in Work:
New staff members welcomed
Tele Birr account set up for enhanced payment convenience
Cash machine introduced for streamlined cash handling
Promptly informing customers about delayed test results
F. Achievement for the Last Month Plan:
Increased number of customers
Increased number of tests conducted
Improved customer satisfaction
Enhanced operational efficiency
G. Plan for the Next Month:
Complete all ongoing work
Increase the number of customers
Develop and maintain relationships with staff members
Adhere to SOPs for smooth operations
Perform assigned duties
Conduct regular meetings
Implement result verification process
H. Achievement for the Last Month Plan:
Successfully attracted more customers
Conducted a higher number of tests
Customers expressed satisfaction with the prompt availability of test results
Improved operational efficiency PLEASE COMPILE THIS REPORT ON EXCELOR WORD FORMAT
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