This is a plugin for the Ultimate Client Manager – Lite Edition. Please ensure you have purchased and installed the latest version of Ultimate Client Manager before using this plugin.
Email Ticket Plugin
This simple plugin transforms your UCM into a fully featured email ticket support system. Lets your customer email you (eg: [email protected]) and those emails will come straight into your UCM system! If the email comes from an existing customer it will even file that support ticket under their account.
An autoresponder is sent letting the customer know their support ticket was received. It assigns them a support ticket ID number and a position in the support queue.
Optionally, you can reply to the support emails from your email client. Your reply will go back through the UCM ticketing system, save as a reply against their original ticket, and then be sent on to the customer. Very handy for answering support tickets on the move. (FYI: this is a realllly cool feature).
This is the exact same system that I use to provide email support for all my products! Finally released to the public!
Other UCM Plugins:
Email Ticket Plugin Features
- Import mail via POP3 /IMAP (best to setup a new email account – eg: [email protected] and then use that to provide support)
- Assign ticket numbers to received emails
- Imports mail under customer account (if one exists)
- Works in conjunction with the “Public Ticket Submission Form” like you see on my website: http://support.dtbaker.com.au/admin/ext.php?m=ticket&h=public_new
How to install
- Download and install the Ultimate Client Manager on your website
- Purchase this plugin
- Find your licence code for this plugin (click here for instructions)
- Go to Settings > Upgrade in your system
- Click the + button to add the additional licence code
- Enter your licence code for this plugin
- Click the upgrade button
- This will install the latest version of the plugin for you, and keep it updated in the future.
Requirements
- Working UCM install
- Check the upgrade system works on your hosting account (in Settings > Upgrade)
- The PHP imap extensions enabled on your hosting account (the UCM installer will warn you if you do not have this enabled, alternatively you can ask your hosting provider). At this stage godaddy does not support the php imap extension.
Support
Please send all support requests via a support ticket by following this link: http://support.dtbaker.com.au/support-ticket.html
We cannot answer support questions posted on the item comments.