This Premium WordPress Plugin is for anyone who provides support to their customers via email. Simply install this plugin on your WordPress blog and you will be up and running with a great email ticketing system in no time.
Features:
- Reads email from POP3 accounts and turns them into support tickets. (support for multiple accounts)
- Imports attachments sent via email as well
- Assigns ticket numbers.
- Lets customers know their position in support queue. (screenshot)
- Lightbox ticket submission form through your blog (handy to place on your “Contact Us” page) (screenshot)
- WordPress dashboard widget showing pending tickets (screenshot)
- Admin bar notification showing number of unread tickets (screenshot)
- Users can reply to support ticket emails and they will appear in your WordPress blog!
- WordPress users can login to their profile page to submit tickets and view all their previous tickets
- If an existing WordPress user emails in a support ticket, it will assign that support ticket to the WordPress user. If they are not a WordPress user it will still work just fine, it does not create a WordPress account for each support ticket user
- Optionally display the status of your WordPress support ticket queue, so customers can see how busy you are / how long it will take to get a reply. Example click here.
- Optionally embed the support ticket submission form into a WordPress page, rather than using the lightbox popup. Example click here.
Online Demo
- Send an email to demo_support
atdtbaker.com.au and wait 5 minutes, you will get an auto responder. - Go to the demo WordPress blog by clicking here: http://tf.dtbaker.com.au/wordpress/email_ticket_support_system/ then click the “Submit Ticket” button on the right hand side.
- I can’t give out access to the admin area, so please check the screenshots to see what that looks like.
Installation:
- Check your hosting requirements (below)
- Purchase a license via CodeCanyon for each WordPress blog
- Download the plugin code from CodeCanyon
- Setup a new POP3 email account for support emails (eg: [email protected] – we recommend setting up a brand new email account so this plugin doesn’t go and download all your existing mail, but up to you)
- Login to WordPress admin panel and install the plugin (watch screencast)
- Setup the plugin thankyou page (watch screencast)
- Add the support widget to your WordPress blog so customers can request support via your website
- Start handling support and make your customers happy!
Requirements
Please send an email to your hosting provider to check if you have these features enabled on your hosting account:
- PHP Version 5.1 of above.
- WordPress version 3.1 or above.
- The imap extensions enabled for PHP .
- Ability to check POP3 accounts from a PHP script (some hosts firewall outbound connections).
- Linux hosting account (if you have no choice but to use Windows it should work, but I haven’t tested it, someone let me know please)
Envato Integration
I didn’t get a chance to complete Envato integration. This will allow envato marketplace authors (like myself) to use this plugin to provide support to their envato customres (like you). It will show a purchase history & envato username along side the ticket information. Also allowing your customers to select which envato product they require support for via the lightbox ticket form. Weo!! Get in quick, the price might rise when this is done.
Support
Funily enough I do provide (limited) support for this support plugin.
Please send me an email via my profile page (don’t email me directly) or pop on over to the Support Forum by clicking here. I prefer if you use the Support Forum because if someone else knows the solution to your problem they may be able to fix it quicker than I can.
Please expect a minimum of 5 days for this free support.
Plugin has been tested on the above system requirements and works as expected, please try re-installing the plugin and double checking requirements before contacting me about issues.
Feature Requests
Please post feature requests on the discussion forum (click link above). Please post support requests on the support forum (click here)