Crm+billing+custom
Since my last project i posted i didnt get clear cut answers here is what i need! PLEASE DO NOT RESPOND WITHOUT A DETAILED PLAN OF STRATEGY! (INCLUDE NAMES OF SOFTWARE YOU WISH TO USE)
I currently have a program that is written in ruby that manages my voip switch and does the lcr, rating, invoicing.
I need a programmer to program for me the following:
a software that gives me a database with all my customers information, lets me add products, add services, remove products/services. Logs the changes.
Creates tickets for each customer every time they call and to have a ticketing system for the different departments to take care of.
Maintaining inventory of the devices that the customer recieves.
integration to a billing software that uses authorize.net merchants and gets the invoices from the database that is created by the switch software since it has the exact info.
When adding a customer the information should be stored in the like crm program and automaticly create an account on the switch using the API or writing directly to the SQL database.
ONLY PROGRAMMERS THAT HAVE DONE SOMETHING SIMILAR BEFORE PLEASE RESPOND WITH THE STRATEGY TO DO THIS!!