My sincere thanks to SupportKit for sponsoring my writing this week.
SupportKit is a free iOS SDK that allows you to see and speak to your app’s users without leaving your inbox. It helps you build meaningful connections with your users through conversation that keeps them engaged and coming back to your app.
When you integrate SupportKit into your app, your users will have access to an intuitive messaging interface that makes them feel that reaching out to you is as easy as texting a friend. Their messages arrive as e-mails in your inbox and your replies are sent directly to your app, we even send push notifications to guide your users back to the app to continue the conversation. This process is fluid and personal, a step beyond the cold support tickets that your users have likely experienced with other apps.
When your users send you a message, SupportKit provides rich user profiles that that help you provide the right answer, faster. Know who’s on the other end of the line by sending along any user data you find helpful. This data is included with your users’ messages to you and keeps you out of the maze of analytics tools, CRMs and databases that you might currently find yourself in when providing support to an end user.
Some questions are best answered through your content and not a conversation. For these, SupportKit helps you provide the right answer at the right time. Our SDK helps you track issues your users may be experiencing and recommend useful help content they can access without ever leaving your app. Providing relevant help content at exactly the right time is one of the key ways to show your users how much you care about their experience with your software.
SupportKit is completely free and available for you to add to your app today. To get started, visit our website and connect with us on twitter @radialpoint!
This is a sponsored post via Syndicate Ads.
If you’re interested in sponsoring my writing for a week, and reaching my audience of tech-savvy, curious, creative thinkers, you can find more information here.
