For the past few weeks, I have run into a problem with links to Apple.com coming up 404 “not found.” Specifically, these have all been links to pages on http://support.apple.com/. For example, this morning I did a Google search for 10.7.3 combo. One of the first results was a link to http://support.apple.com/kb/DL1484 which came up 404.
Here’s where it gets interesting: the link is only 404 in Safari. It works in Google Chrome and Firefox. If you reload the page in Safari (? + R), it will load as usual. As if that wasn’t strange enough, once it has loaded correctly, subsequent visits to pages at http://support.apple.com/ work fine… for a while. Then I will see the “We’re sorry” page again.
Several TUAW staff members have been seeing this bug for a few weeks with Safari in 10.7.2; unfortunately, it is not fixed with 10.7.3. Fortunately the “workaround” is fairly simple: if you get a 404 page on support.apple.com, try reloading the page, or just use a different browser. You’ll need to do so if you’re downloading the combo update to fix install issues with 10.7.3.
Safari users seeing random ‘404 not found’ on valid support.apple.com pages originally appeared on TUAW – The Unofficial Apple Weblog on Thu, 02 Feb 2012 10:45:00 EST. Please see our terms for use of feeds.
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