Application (existing) – our cloud based application aggregates customer feedback in a textual format, analyzes it to mine opinions of customers, and produces reports for users in a form of charts, etc. The application is using MySQL to store data, our proprietary Opinion Miner software to generate the analysis results in xml/csv/html formats. The front end for user navigation and reporting is developed in RoR.
Current process.
1. A customer (paying client) has to log in and click on MyAccou…
