nDesk Support Center – Ticket System (Help and Support Tools)

nDesk – Support Center is a complete ticket based help desk software.

nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

MAIN FEATURES

Dashboard
Overview of your activity including active tickets and unassigned tickets.
Support Tickets
Complete ticket based support system – help desk.
Ticket Auto-Import
Ticket Auto-import from any IMAP enabled email account.
User Auto-Register
Automatically register user accounts on ticket creation.
Escalation Rules
Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
Predefined Replies
Respond fast to frequently submitted issues.
Knowledge Base
Manage all your documentation in one place.
Guests, Users, Staff
Predefined account roles.
Customizable staff roles (permissions).
Multi Language Support
System can be easily translated to any language.
Customizable
Multiple themes to select from.
Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…

To run nDesk your hosting server must support the following:

PHP version 5.4 or greater;
MySQL version 5.5 or greater;
PHP PDO MYSQL extension;
PHP IMAP extension (for tickets autoimport);
Cronjob (for automated tasks like email to ticket and escalation rules processing).

* Initial Release