Service Request Management (Help and Support Tools)

Create, view and resolve service request work orders based upon.

Demo URL: http://app2.mooo.com/

Main Features

• Service Request (SR) Workbench
• Converting Service Request to Work Order
• PDF and CSV data output files
• User Accounts
• Security Conscious
• Multi-language support

Service Request Management supports the following basic features:

• When you submit an request, you will receive an email confirmation which will provide you with a service request number
• As soon as the browser closes or user away, sessions are terminate
• If any service request or user has been deleted (staying in database as deleted).

Installation

Create a new database in MySQL/MariaDB called “test_service”
Import the database from sql/default.sql
Modify accordingly the application/config/database.php file
Open application/config/config.php and modify the values to your need.

Nginx Configuration

Nginx configuration for running Service Request Management

server {
    listen       80;

    # Make site accessible from http://localhost/
    server_name localhost;

    root /var/www/example.com;
    index index.php index.html index.htm;

    # Enable rewrite error log
    # error_log /var/log/nginx/localhost.error_log debug;
    # rewrite_log on;

    # Any HTTP request other than those for assets folder, files folder and robots.txt
    # is treated as a request for your index.php file.
    location ~* ^/(assets|uploads|robots\.txt) { }
    location / {
        try_files $uri $uri/ /index.php?/$request_uri;
    }

    # Pass the PHP scripts to FastCGI server listening on 127.0.0.1:9000
    location ~ \.php$ {
        fastcgi_pass   127.0.0.1:9000;
        fastcgi_index  index.php;
        fastcgi_param  SCRIPT_FILENAME  /var/www/example.com$fastcgi_script_name;
        include        fastcgi_params;
    }

    # Deny access to .htaccess files, if Apache's document root
    # concurs with Nginx's one
    location ~ /\.ht {
        deny  all;
    }
}

Resin/Quercus

<web-app xmlns="http://caucho.com/ns/resin" 
         xmlns:resin="urn:java:com.caucho.resin">

  <resin:Dispatch regexp="\.">
    <resin:IfFileExists/>
  </resin:Dispatch>

  <resin:Dispatch regexp="\.php"/>

  <resin:Forward regexp="^(.*)$" target="/index.php/$1"/>

</web-app>

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