Developers can now verify mobile app users over WhatsApp instead of SMS

Facebook today released a new SDK that allows mobile app developers to integrate WhatsApp verification into Account Kit for iOS and Android. This will allow developers to build apps where users can opt to receive their verification codes through the WhatsApp app installed on their phone instead of through SMS.

Today, many apps give users the ability to sign up using only a phone number — a now popular alternative to Facebook Login, thanks to the social network’s numerous privacy scandals that led to fewer people choosing to use Facebook with third-party apps.

Plus, using phone numbers to sign up is common with a younger generation of users who don’t have Facebook accounts — and sometimes barely use email, except for joining apps and services.

When using a phone number to sign in, it’s common for the app to confirm the user by sending a verification code over SMS to the number provided. The user then enters that code to create their account. This process can also be used when logging in, as part of a multi-factor verification system where a user’s account information is combined with this extra step for added security.

While this process is straightforward and easy enough to follow, SMS is not everyone’s preferred messaging platform. That’s particularly true in emerging markets like India, where 200 million people are on WhatsApp, for example. In addition, those without an unlimited messaging plan are careful not to overuse texting when it can be avoided.

That’s where the WhatsApp SDK comes in. Once integrated into an iOS or Android app, developers can offer to send users their verification code over WhatsApp instead of text messaging. They can even choose to disable SMS verification, notes Facebook.

This is all a part of WhatsApp’s Account Kit, which is a larger set of developer tools designed to allow people to quickly register and log in to apps or websites using only a phone number and email, no password required.

This WhatsApp verification codes option has been available on WhatsApp’s web SDK since late 2018, but hadn’t been available with mobile apps until today.

Google employees are staging a sit-in to protest reported retaliation

Google employees are staging a sit-in tomorrow to protest the alleged retaliation toward employees at the hands of managers. The plan is to stage the sit-in tomorrow at 11 a.m.

“From being told to go on sick leave when you’re not sick, to having your reports taken away, we’re sick of retaliation,” Google employees tweeted via @GoogleWalkout. “Six months ago, we walked out. This time, we’re sitting in.”

Google declined to comment on the sit-in, but pointed to its previous statement regarding retaliation:

“We prohibit retaliation in the workplace and publicly share our very clear policy,” a Google spokesperson told TechCrunch. “To make sure that no complaint raised goes unheard at Google, we give employees multiple channels to report concerns, including anonymously, and investigate all allegations of retaliation.”

This comes six months after 20,000 Google employees walked out following the company’s mishandling of sexual harassment allegations. Last week, two Google employees accused the company of retaliating against them for organizing the walkout, Wired first reported.

Meredith Whittaker, the lead of Google’s Open Research and one of the organizers of the walkout, said her role was “changed dramatically.” Fellow walkout organizer Claire Stapleton said her manager told her she would be demoted and lose half of her reports.

That was followed by an employee-led town hall meeting to hear from other employees who had faced retaliation at Google. Yesterday, Googlers publicly shared additional stories of retaliation on Medium. Here’s one:

My retaliators were punished with “coaching”

I reported my tech lead to my manager for sexual harassment, but my manager thought I was “overreacting.” I then reported my manager, as I could no longer feel comfortable working with this colleague every day while no action was being taken. The tech lead provided unsolicited feedback in my perf that took four months for the perf team to remove. The manager boxed me out and denied my promotion nomination by my peers. Eventually HR found there was retaliation but simply offered “coaching” to the teach lead and manager. I was asked to accept this. I refused. No additional actions were taken. They both still work at Google.

In response, Google Global Director of Diversity, Equity & Inclusion Melonie Parker began publicly sharing the company’s workplace policies on harassment, discrimination and retaliation. That policy specifically states Google prohibits retaliation for “raising a concern about a violation of policy or law or participating in an investigation relating to a violation of policy or law. Retaliation means taking an adverse action against an employee or TVC as a consequence of reporting, for expressing an intent to report, for assisting another employee in an effort to report, for testifying or assisting in a proceeding involving sexual harassment under any federal, state or local anti-discrimination law, or for participating in the investigation of what they believe in good faith to be a possible violation of our Code of Conduct, Google policy or the law.”

Hackers went undetected in Citrix’s internal network for six months

Hackers gained access to technology giant Citrix’s networks six months before they were discovered, the company has confirmed.

In a letter to California’s attorney general, the virtualization and security software maker said the hackers had “intermittent access” to its internal network from October 13, 2018 until March 8, 2019, two days after the FBI alerted the company to the breach.

Citrix said the hackers “removed files from our systems, which may have included files containing information about our current and former employees and, in limited cases, information about beneficiaries and/or dependents.”

Initially the company said hackers stole business documents. Now it’s saying the stolen information may have included names, Social Security numbers and financial information.

Citrix said in a later update on April 4 that the attack was likely a result of password spraying, which attackers use to breach accounts by brute-forcing from a list of commonly used passwords that aren’t protected with two-factor authentication.

We asked Citrix how many staff were sent data-breach notification letters, but a spokesperson did not immediately comment.

Under California law, the authorities must be informed of a breach if more than 500 state residents are involved.

Read more:

Why women are indefinitely sharing their locations

Rae Witte
Contributor

Rae Witte is a New York-based freelance journalist covering music, style, sneakers, art and dating, and how they intersect with tech. You can find her writing on i-D, The Wall Street Journal, Esquire and Forbes, among others.

New York-based DJ and creative consultant Amrit and I are sitting at a women’s empowerment dinner waiting for her manager, Ramya Velury. Another friend of ours asks where Ramya is. “She said she was getting an Uber 15 minutes ago,” Amrit says as she unlocks her phone to check Ramya’s location.

“She’s still at home!” Ramya and Amrit share their locations with each other indefinitely through Apple’s Find My Friends app, which allows you to see a contact’s location at all times. Most of us have our locations shared with a friend.

One can easily wonder why anyone would want to allow someone complete 24-hour access to their location, especially the type who text “On my way!” before they’ve even stepped foot into the shower. However, women are foregoing privacy among their most trusted friends to offer full access to their location (more specifically, the location of their phone) at all times.

Conveniences by way of technological advances are normalizing a culture of being alone with strangers. Uber launched 10 years ago and multiple ridesharing apps followed. Tinder changed the world of online dating (and dating as a whole) with its millennial-friendly, instantly gratifying match-making. You can connect with someone nearby and be on the way to meet them as soon as you can get out the door.

We talk to strangers online, pay them to get into their cars and meet up with them alone. These developments go against every rule about strangers that our parents imbedded in our childhood brains.

Danueal Drayton, known as the “dating app murderer,” confessed to killing seven women, all of whom he met on dating apps. His criminal trial has been put on hold pending further psychiatric treatment and evaluation after a Los Angeles County judge deemed him incompetent for trial. And 24-year-old Sydney Loofe was murdered after a 2018 Tinder date.

“We utilize a network of industry-leading automated and manual moderation and review tools, systems and processes — and spend millions of dollars annually — to prevent, monitor and remove bad actors who have violated our Community Guidelines and Terms of Use from our app,” a Tinder spokesperson tells me, regarding the measures it takes to keep users safe. “These tools include automatic scans of profiles for red-flag language and images, manual reviews of suspicious profiles, activity and user-generated reports, as well as blocking email addresses, phone numbers and other identifiers.”

While these aren’t necessarily common occurrences, they are real-life horror stories nonetheless.

Sexual assault and sexual misconduct has gotten bad enough within Ubers that the company can no longer ignore it. In 2018, the company released a list of 21 types (categories, not 21 incidents) of sexual misconduct reported by drivers and riders, ranging from explicit gestures to rape.

Uber offers an option where you can share with a friend the status of your ride. The company did not respond to a request for comment about what they’re doing to combat the sexual misconduct within Ubers.

But, that’s just for cars that are actually employed by rideshare apps. Los Angeles resident and self-proclaimed introvert Erika Ramirez pointed to a crime of opportunity when a young woman got into a car that wasn’t her Uber.

“Recently, a 21-year-old woman [Samantha Josephson] was kidnapped and murdered by a man who pretended to be her Uber driver. Unfortunately, it feels like not a day goes by that you don’t hear of a case where a man kills a woman.” (That prompted Uber and Lyft to implement safety features in their apps.)

Conveniences by way of technological advances are normalizing a culture of being alone with strangers.

Ramirez is a freelance journalist and runs her indie publication ILY Magazine mainly from her one-bedroom apartment. “My schedule isn’t too set in stone. I wander to run errands, do laundry, grab food, meet with friends and go on dates at random times of the day or at night,” she says. “To be safe, I share my location with a close girlfriend, in case anything ever goes wrong during any of those instances. I let her know when I’m going on a late snack run or when I’m going on a date with someone.”

Naturally, there are concerns about sharing locations. In 2018, The New York Times reported there were 75 companies that track your location and use, sell or store it. They even illustrated how they were able to get the data and align the anonymous traveling dot to the human it belonged to based on a distinct daily routine.

“When my siblings first asked to share my location with them, I thought they were weird. It’s not like I was doing anything sketchy, but why do you need to know where I am all the time?,” Dr. Brittanny Keeler laments. She was living in Buffalo, N.Y., where she completed her residency and lived for six years. “If someone didn’t see me for 24 hours, the police would be notified. I have a bigger social circle there.”

Now she is an OBGYN in Norwalk, Conn., and newborns don’t adhere to a 9-to-5 work week. “If I deliver babies in the middle of the night, I’m getting out of work at all hours. Here, no one would know I was missing unless I didn’t show up for work.”

It wasn’t an incident or a friend or family member that caused her to reconsider sharing her location. It was one of those horror stories. “I listened to this podcast called Up And Vanished. I think it’s from 2016. It’s about a 30-year-old-woman that left a party and was supposedly going home and was never seen again. I thought to myself, I leave places alone all of the time and hopefully get home. That actual podcast is what prompted me to start sharing my location,” Keeler recalls.

Not at all as a result of Ubers, Tinders and other beneficial disruptive tech, socially, there’s a significant shift in traditional gender norms coinciding with and ultimately utilizing all of these advancements. The percentage of unpartnered adults living alone has risen from 56% in 2007 to 61% in 2017, and women are more likely to live alone than men. Sons are also more likely to live with their parents later in life than daughters, and in 2018, the median age for Americans’ first marriages was the oldest it has ever been, at 30 for men and 28 for women.

Dr. Keeler, Ramirez and Ramya are all unmarried and live alone. Amrit’s boyfriend just moved in after she lived on her own for the majority of her seven years in New York. She’s from Perth, Australia, and her family still lives there.

“Because my family is so far, Ramya is probably the closest to my family and would act responsibly in case of an emergency,” Amrit says. While Ramya is Amrit’s manager, she’s also one of her best friends, and Amrit regularly checks on her location, too. “She always stays out later. If it’s the morning, I’ll check where she is and that she’s made it home.”

It’s not just the number of women living alone that has increased, but more are also traveling alone. As recording artist Tommy Genesis’ tour DJ, it’s not unnatural for Amrit to be traveling as many days as she spends at home in New York. “I’m usually home for two to three weeks and gone for about the same,” she says. Ramirez is nearly bi-coastal, traveling to her former home of New York City once a month and sometimes spending weeks at a time there.

The New York Times just released a discouraging story connecting the dots of dangers the increased number of solo women travelers experience. In it, they highlighted a 2018 study conducted by online hostel booking site Hostelworld that showed a 45 percent increase in solo women travelers from 2015 to 2017. The bottom line of their findings: “Most countries do not comprehensively track violence against female travelers.”

This isn’t to say that women believe sharing their locations with each other will prevent violence against them. However, regardless of their awareness that Apple is not utilizing or sharing their data from Find My Friends, women are in favor of someone they trust to be able to track their every move in case something happens.

It actually may have saved Jaila Gladden’s life. After Jaila’s attacker kidnapped her from outside Atlanta and raped her in her own car, he tasked her with finding a gas station for him to rob, as he planned to take her to Michigan. She convinced him to let her use her phone to do so. She sent her location and alerted her boyfriend what was happening while “looking” for a gas station. Ultimately, police were able to find her, the car and her attacker.

While plenty of users are definitely hot and cold on location services, there is undeniable value and security in knowing someone can find you in case of emergency.

Since 2018, Apple iOS 12 securely and automatically shares location with first responders when U.S. users call 911. Now, iPhone 8s and later have the Emergency SOS feature that requires some setup but ultimately allows for an emergency call to trigger a text to a preselected group of contacts and a location alert to emergency services.

Google also has the iPhone and Android-friendly Google Trusted Contacts App, which allows users to trust and request locations from trusted contacts.

“Not only did I think it was weird that my family wanted to know where I am all the time, but our phones tracking everything in general is creepy to me,” says Dr. Keeler. “I don’t know what data collection I’m contributing to, but I do think it’s necessary for someone to have my location now.”

And it’s because of what Ramirez knows to be true: “Women have been killed by ex-boyfriends, men who’ve forced themselves on them on dates, men whose catcalling were ignored or rejected. Women have to be keenly aware of their surroundings, and sadly have a backup plan in case we are placed in harm’s way.”

Instagram will now let creators and influencers sell items directly

The monetization hose is on full blast at Instagram now, and today at F8, Facebook unveiled one of the latest developments on that front. The company said that creators will now be able to tag items to sell them directly to people viewing their posts and Stories.

For now, this will work only on items that are tagged from businesses that are part of the new checkout beta program Instagram is running in the U.S.

It’s also part of a bigger transactional swing that we’re seeing at Instagram that extends beyond just catering to consumerism and influencers speaking to Instagram’s billion-plus users.

Today Instagram also confirmed that it would be adding donation stickers in Stories — something we reported it was working on several months ago.

The tags that creators and influencers can now add is a significant development on product tagging, which up to now had been reserved just for businesses and brands, not open to individuals.

But the purpose for now doesn’t seem to be to help creators make commissions on those sales. Facebook tells us that “at this time,” creators will not make a cut on any purchases made as a result of anyone clicking on links in their posts (meaning: it may come down the line).

Rather, the point is to cut down on some of the repeat questions that creators get about what they are wearing, and where to buy it. “People are already shopping from creators by asking product questions in comments and Direct,” a spokesperson said. “With the ability to tag products, creators can provide the information their followers are looking for and get back to expressing themselves and sharing what’s on their mind, which will make their followers happy too.”

But they are not getting diddly, either. The spokesperson notes that creators will also receive additional insights with shopping posts, such as engagements and shopping insights. For those who are making a living out of their influencer status, these could help them leverage better deals with those brands, longer term.

Instagram will start testing first with a small group of creators over the next few weeks, including on the accounts of Gigi Hadid, Kim Kardashian West, Kris Jenner, Kylie Jenner and Leesa Angelique (who runs @saythelees). 

“It’s my job to share beauty secrets and tips,” she said about the new feature. “I’m usually writing long, detailed captions about the latest products I’ve been using. Having this tool just makes it that much easier to let everyone know what I’m wearing and from where – down to the shade.”