WooCommerce Warranty and Return system plugin allows customers to raise request for product return or claim the warranty for faulty product. Admin can manage and close all warranty and return request with easy to manage admin interface. Shop owner can also get insight in to cost occurred due to returns/faults using reports.
Front End Features:
- Display Product warranty details on Product landing page
- Easy to create warranty/return request from order history page
- Facility to attach zip file for fault details
- Request Link for individual product in case of single order with multiple items
- Warranty request history
- Guest order warranty request
- Track progress of request
- Add comments for admin or view comments from admin for each request
- Request quote if product warranty is expired
Admin Features:
- Define your own warranty status according to your workflow
- Set the predefined warranty/return reasons for customers
- Predefined warranty form for easy submission
- Custom request form generator
- Receive notifications on email for each request
- Define product receivable address/service center address
- Customizable Email template for notifications and alerts
- Admin can also generate warranty request by selecting customer order
- Manage warranty request easily from admin
- Sorting of warranty request by status, date and order #
- Define warranty period in days/months/weeks
- Add notes for each request handling process for internal use
- Facility to add cost associated with each return/warranty request
- Comment log for each request
- Report- warranty request by month
- Report- warranty request by year
- Report- warranty request by product
- Report- warranty request processing cost
