Team Schedules. I have 2 tables – 1 with an agents daily schedule and 1 that reports the agents telephone time in a given state (phone, avail, on call, aux). Table 1 (Schedules) is in 15 minute intervals – Table 2 (Agent Time In State) reports their activity for the entire day by time… (Budget: $15-$25 USD, Jobs: Microsoft Access, Visual Basic)
