PHPKode Helpdesk X is an easy to install and integrate help desk and trouble ticket software writtern in PHP , it helps to set up a web-based ticket support system easily for your website to deliver excellent customer service. PHPKode Helpdesk X aims to track and solve customers’ troubles and save your staff’ time.
Login Information:
PHPKode Helpdesk X Front-end Interface: http://www.phpkode.org/phphelpdesk/
PHPKode Helpdesk X Back-end Interface: http://www.phpkode.org/phphelpdesk/admin/
Username: admin
Password: admin
Features of PHPKode Helpdesk X:
- Clients can submit ticket from the web or via emails.
- Tickets review and modify can be done by clients themselves.
- Allows clients to reply tickets directly via email if they have further questions.
- Administrator can set up the most Frequency Asking Questions into knowledgebase, so the clients can search and browse related Knowledgebase articles before final ticket submission.
- Canned responses can be created to aviod typing the same reply to different customer for many times.
- The front end interface can be customized by staff to meet their site style.
- The database in PHPKode Helpdesk X can be backed up, repaired and restored to avoid the data losing.
- The system can firstly dispatch the newest tickets to the user who is online.
- Allows administrator to assign the ticket to the specified staff.
Requirements:
Your server environment should meet the minimum requirement which is PHP 5 .2+ and MySQL 4.1+ to install PHPkode Helpdesk X. Most browsers could be perfectly compatible with.