Please, I would like to know how to resolve this issue.
The external user uploaded a PDF file of version 1.7 to the system, but our system does not display this PDF in Firefox, it only displays a blank page, in Chrome and Edge the file appears correctly.
Does anyone know what it could be? And how can I resolve this issue, so that this incompatibility is resolved in Firefox?
Do I have to change or add something related to JavaScript in the .tpl?
Thank you
I identified the PDF versions, but I don’t know where to act to resolve this impasse.